1. Talk to us
Email hello@flendy.co from the address on your account and tell us your handle. We answer within one working day, Monday to Friday, West Africa Time. In the app: Profile › Settings › Get help.
Something wrong with a deal (late payment, a draft not approved, a product that never arrived)? Open the deal in the app and tap Help with this: it reaches our team with the deal attached.
2. Payments and withdrawals
- Earnings are held for 7 days while we check the views are real, then they move to your balance.
- Withdraw from Earnings › Withdraw to your bank or mobile money. Most withdrawals arrive within one working day.
- Fees, limits, identity checks and currency conversion are set out in the payout terms.
3. Report a problem or block a brand
In the app, tap … on a conversation, campaign or offer and choose Report or Block. You can also long-press a message to report it. Unblock in Settings › Blocked brands.
Or email safety@flendy.co. We review every report within 24 hours. The rules are in our community guidelines.
4. Your account and data
- Sign in with your email (we send a 6-digit code), Apple or Google.
- Delete your account in the app under Profile › Settings › Privacy › Delete my account, or see other ways to delete it.
- Privacy questions: privacy@flendy.co. How we handle your data: privacy policy.
5. Brands and agencies
Running campaigns on Flendy? Sign in at flendy.co and use Messages to reach us, or email hello@flendy.co.